Hello and welcome from IBM Impact 2010. I have made it to the venetian hotel in one piece (although my suitcase got damaged and will need replacing - oh well)
Just spoke to a CICS customer. He had just registered and found us sat around the table. We spoke and over that brief conversation we discussed his environment and pain points and we offered CICS function that could help him such as the CICS explorer.
Although impact offers fantastic sessions with great speakers I often think that it is these small interactions that weren't scheduled or forced but just two technical people, one with problems the other with indepth product knowledge is where the real magic happens. I hope that the customer has gone away with a few ideas that he can think about during the week. When he gets back to his day job he can try them out and see what works and what doesn't.
This is why Impact is such a great event. Customers have access to whole teams of people from IBM who aren't just the sales teams but the engineers who design/build/test the software that they use. We are techies but we want to understand they issues you may have, the experiences you have and offer our insight and support where we can.
If you are at impact please don't hesitate to grab a speaker or IBMr and talking to them. If they don't know the answer to your question I'm sure they can find the right person who will.